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Frequently Asked Questions (FAQs)
- Do you supply permanent magnets with standard sizes?
No. From our experience in serving our customers, we realized that each customer has his/her own requirement for the magnets in terms of materials, shape, size, coating, and tolerance for his/her applications. Therefore, it is difficult for us to keep all of so-called "standard size" magnets in our inventory. We can supply the magnets meeting your custom demand in a short turn-over time.
- How do I pick-up the magnets I need, if you do not list the magnet sizes on your webpage?
First, decide the shape and size of magnets, which can server you applications best. Then visit our webpages "How to Choose Permanent Magnet Materials" and "How to Choose a Grade" to decide the material and grade of the magnets you need. Next step is to go to Quotation Request to fill up the form with the information on the magnets and quantity required. After you click the "Submit" button, we will receive your request and provide you with our price quotation. You can also fax your specifications and drawings to us at 949-812-6690.
- Can I have a catalog of your magnets?
Unfortunately, we do not print product catalogs. Please refer to above question to decide the magnets you need.
- Can I have a free sample of your magnets?
Our company's policy does not allow us to send out free samples. We keep our operation overhead low, so that we can offer our customers with our quality magnets at very competitive prices.
- How long will it take to receive your price quotation?
Usually take 1- 3 working days. However, if we are not able to supply the magnets you need, such as, either the size is too big, or the shape is too complicated, we may not provide you with our price quotation.
- What is your lead-time after I place a purchase order?
Usually take 2-3 weeks. If it is needed to make a mould, it may take a longer time. For a large production quantity purchase order, say ten thousand pieces, it may take a longer time.
- What is your minimum order in value?
- What is your minimum order in quantity?
One piece. However, please be advised that a larger quantity order always receives a lower price.
- What kind of payment do you accept?
Company’s checks, credit cards (VISA, MasterCard and American Express), personal checks, ACH and wire-transfer.
- What is your company's policy on Return, Warranty and other terms and conditions?
Please visit the page General Terms And Conditions for detailed information.
- Why do I have to purchase and use licensed Nd-Fe-B magnets?
Sumitomo and Magnequench hold many patents on Nd-Fe-B magnets and magnetic materials. Use of sintered Nd-Fe-B permanent magnets, as the piece part magnet or as it's assembly, made by a non-licensee is prohibited by the Patent Law of the United States of America. We already saw many users purchasing the Nd-Fe-B magnets from non-licensed vendors and causing severe legal problems. All of sintered neodymium-iron-boron (Nd-Fe-B) permanent magnets, which Stanford Magnets Company supplies, are licensed.